Refunds & returns.

We want you to be happy with what arrives. Here's exactly how refunds and replacements work.

Faulty, damaged or not as described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.

If anything arrives faulty, damaged or not as described, email perchwild@gmail.com within a reasonable time with your order number and a photo, and we'll arrange a repair, replacement or refund. You won't need to send low-value items back.

Falls off? We replace it.

If a window feeder comes unstuck from clean, smooth glass within 30 days of delivery, we'll replace it. See the guarantee.

Change of mind

We don't offer refunds for change of mind. This doesn't affect your statutory rights.

Digital products

Because the PDF journal is delivered instantly, it isn't refundable for change of mind. If the file is faulty or doesn't arrive, we'll fix it or refund you.

How refunds are paid

Refunds go back to your original payment method, usually within 5–10 business days of approval, depending on your bank.

Seller: Perchwild.